During the past 55 years, we’ve engaged transportation and transit agencies, residents, businesses, commuters, and transit riders throughout the country, including Washington, D.C., Northern Virginia, Hampton Roads, Richmond, Charlotte, Columbus, Minneapolis, Fort Worth, and many other markets. 

We’ve made transportation one of the pillars of our practice and earned our reputation as one of the nation’s top transit and TDM market research and communications consulting firms because we know and appreciate just how important it is. Economic development, quality of life, the appeal of your town, city, or state as a place to live — they all rely not only on having a well-informed, comprehensive transportation management plan, but effective strategies to implement that plan and communicate it with the public.

Whether we’re teaming up with state and local agencies, DOTs, PDCs, MPOs, or transit and TDM programs, we bring the latest consumer marketing research techniques to transportation, because we know just how far the right information, insights, and strategies can travel.  


What we do:

If you’ve driven many of Virginia’s roadways, you’ve probably seen our work — from the iconic “Follow the Gulls” signage leading travelers to the Chesapeake Bay Bridge-Tunnel, to those blue and white “511 Traffic Information” signs, which used to say “Travel Information” until our research revealed a high level of driver confusion, thinking the service related to hotels and attractions instead of real-time road conditions. 

We’ve teamed up with regional transit providers to streamline and better serve users from Virginia to Utah, informed the reconstruction of the Springfield Interchange (one of the world’s busiest highway junctions), and helped launch countless awareness and safety campaigns.

Our services include: 

  • Generational workforce training

  • Media and presentation skills training

  • Executive session facilitation

  • Video production

  • Website optimization

  • Transit/TDM market research (design, secondary, quantitative, qualitative)

  • Strategic planning

  • Communications, branding

  • Change, crisis, and reputation management

  • Diversity, equity, and inclusion training

A few past and current clients include:

  • Greater Richmond Transit Company

  • Potomac and Rappahannock Transportation Commission

  • Metro Transit (Minneapolis, MN)

  • The Central Florida Regional Transportation Authority

  • Arlington County Commuter Services

  • Northern Shenandoah Valley Regional Commission

  • Fredericksburg Area Metropolitan Planning Organization

  • Loudoun County Department of Transportation and Capital Infrastructure

  • Utah Transit Authority

  • ACHD Commuteride (Boise, ID)

  • Charlotte Area Transit System