Using research to help tell a brand’s inspiring story

An SIR Case Study | Back to OUR WORK


SIR Client: ColonialWebb

Challenge: ColonialWebb is one of the largest commercial contractors in the mid-Atlantic. When it became a subsidiary of Comfort Systems USA in 2010, the company already boasted nearly 40 years in the business of construction and building maintenance, 1,000-plus employees, and a strong local following. Yet in 2016, ColonialWebb leaders recognized an opportunity to reinvigorate its corporate brand and to re-engage its workforce in doing so — all aligning with the latest best practice to let hard data guide major business decisions.

Action: Partnering with a local firm called Pure Culture, SIR led ColonialWebb through a research-driven process to refresh its brand architecture, strategic market positioning, and corporate values. First was a series of half-day retreats to understand best practices in B2B branding and to identify shared principles for the company’s values and market differentiators.

SIR then conducted extensive qualitative and quantitative research to explore how ColonialWebb is perceived by staff and current and prospective customers. We used these focus group and survey findings to help ColonialWebb solidify new brand positioning, messages, and core values that would resonate with both internal and external target audiences and put the company on the right path forward.